Road Safety Helpline ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and website ("Platform"). By using our Platform, you agree to the terms outlined in this policy. If you do not agree, please discontinue use.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

• Personal Information: Name, email address, phone number, postal address, and other details.
• Account Data: Login credentials, profile information, and preferences.
• Payment Information: If applicable, we collect billing details when you make a purchase.

1.2 Information We Collect Automatically

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Usage Data: Time spent on our Platform, pages visited, clicks, interactions, and errors.
• Location Data (Including Live Tracking):
  We may collect precise and approximate location data in real-time when the app is running (foreground or background).
  Location data is used for navigation, tracking, and service delivery.
  Live tracking may be required for operational purposes, such as fleet management, driver monitoring, or service optimization.
  You can enable/disable location tracking through your device settings.

1.3 Information from Third-Party Sources

• Google Analytics, Firebase, and other analytics services.
• Payment processors (for purchases).
• Third-party authentication services (Google, Facebook, etc.).

2. How We Use Your Information

We use your data for:

• Providing and Improving Services: To enhance user experience and optimize functionality.
• Live Tracking & Location-Based Services: For real-time tracking, navigation, safety, and logistics.
• Personalization: To customize content based on preferences and location.
• Security & Fraud Prevention: To prevent unauthorized access and fraud.
• Customer Support: To assist users and resolve issues.
• Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell or rent personal data. However, we may share it with:

• Service Providers: Hosting, analytics, customer support, payment processing, and tracking services.
• Legal Authorities: If required by law or government agencies.
• Business Transfers: In case of mergers, acquisitions, or business sales.

Live Tracking Data Sharing:
Location data is only shared with authorized personnel, users, or partners as per service requirements.
It is not publicly accessible and is used strictly for operational purposes.

4. Your Rights & Choices

4.1 Data Access & Correction
You can access, update, or delete personal data in your account settings.

4.2 Opt-Out & Control

• Location Tracking: Disable via device settings.
• Emails & Notifications: Opt-out from marketing emails.
• Cookies: Manage via browser settings.

5. Data Security

We implement industry-standard encryption, access controls, and secure storage to protect your data. However, no system is 100% secure, so use services with caution.

6. Retention of Data

We retain personal data as long as necessary for service delivery unless required by law for longer retention.

7. Children's Privacy

Our Platform is not intended for children under 13 years (or applicable local limits). We do not knowingly collect data from minors.

8. Third-Party Links & Services

Our Platform may contain links to third-party websites and apps. We are not responsible for their privacy practices.

9. International Data Transfers

If you access our Platform outside your country, your data may be transferred to other jurisdictions as required.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through email or app notifications.

11. Contact Us

For questions or concerns, contact us at:

• Email: [email protected]
• Address:Bori,Teh- Ralegaon, Yavatmal, Maharashtra, India
• Phone: +91-7821914522